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When marketing with Facebook ads, you want to get it right the first time. But sometimes, things don’t go according to plan, and your account gets disabled, leaving you wondering how to recover your disabled Facebook ads account.
Here’s the scenario; your Facebook Ads account has been disabled, and you want to know how to fix or recover it so you can continue advertising on the platform. This can be an extremely frustrating and discouraging experience, but all hope isn’t lost, as there are steps you can take to recover your disabled Facebook Ads account quickly!
Reasons: Why Facebook Ads Get Disabled:
Here are some of the most common reasons Facebook ad accounts are disabled and how to avoid them, so your account stays up and running!
- You’ve Violated Facebook’s Advertising Policies:
It is likely because you have violated one or more of their advertising policies.
- You’ve Used Prohibited Content in Your Ad
When you use prohibited content in your ad to participate in activities that are not allowed, your Facebook account ad can get disabled. Sometimes Facebook ad gets disabled because of unusual activity.
- You Are Not Targeting the Right Audience:
One of the most frequent reasons is to target the wrong audience. This can happen when the age, location, or gender settings of your ads don’t match the ones you have chosen. It can also occur if you are targeting an audience that is too broad or not targeted enough.
- Your Landing Page Is Not Optimized:
One of the most common reasons is that the landing page associated with the ad needs to be optimized. A landing page should provide visitors with a consistent experience across multiple devices and platforms and be free of technical issues or broken links. If the landing page is not up to the standard required by Facebook, your ad may be disapproved or even disabled.
- Payment methods for different ad accounts should not be same:
This will result in your Facebook account becoming disabled if you use the same payment method for multiple Facebook accounts.
The steps to recover your account:
Here are the steps you should take to recover your Facebook Ads account:
1. Review the disabled ad account policy.
Before taking action, review Facebook’s disabled ad account policy to find out why your ad account was disabled. This information can be found on Facebook’s Ads Policies page. Knowing what went wrong is key to avoiding similar issues in the future.
2. Appeal the decision.
Once you’ve reviewed the policy and have determined why your ad account was disabled, you can appeal the decision. This will let Facebook know that you understand why the bill was disabled and that you have taken steps to fix any issues that caused the disabling. You can submit an appeal using the Facebook Ad Account Appeals Form.
3. Make necessary changes:
If your ad account was disabled because of an issue with your ads or business practices, it’s essential to make any necessary changes before submitting your appeal. This could mean changing the content or targeting of your ads or altering your business practices to ensure they comply with Facebook’s policies.
4. Submit a new appeal:
Once you’ve made any necessary changes, you can submit a new appeal to Facebook using the same Ad Account Appeals Form you used previously. Be sure to include detailed information about how you’ve addressed the issues that caused your ad account to be disabled.
5. Wait for a response:
After submitting your appeal, you will need to wait for a response from Facebook. In some cases, Facebook may require additional information before deciding on your appeal. With patience and attention to detail, it is possible to recover a disabled Facebook Ads account. By following these steps and addressing any issues that led to the disabling of your ad account, you can get your account up and running again in no time!
Steps to take if your appeal is denied:
If you have tried to recover your disabled Facebook Ads account and your appeal has been denied, don’t give up hope. There are still steps you can take to try to get your account reinstated.
First, read through why your appeal was denied and determine what steps you can take to fix the issue. This may mean changing your ads’ content, modifying your ads’ targeting, or something else. Once you have identified the problem, address it as quickly as possible.
Next, contact Facebook Ads Support directly. You can do this either through their website or by phone. When reaching out, please explain the issue clearly and ask for guidance on how to rectify it. Include a screenshot or other proof that you have fixed the problem.
Once you’ve made the necessary changes and contacted Facebook Ads Support, you should wait for a response from them. Depending on the complex issue, this could take anywhere from several days to a few weeks.
If you are still waiting to hear back from Facebook Ads Support after a reasonable time, you may need to escalate your case. Consider reaching out to their higher-level customer service representatives or filing a complaint with the Better Business Bureau.
Finally, if all else fails, you may need to create a new Facebook Ads account. While this isn’t ideal, it may be your only option. Be sure to follow all of Facebook’s guidelines to avoid having your new account suspended or disabled in the future.